KB2655992 Update fails with error "Code 80070570 - Windows Update encountered an unknown error."
I have tried installing KB2655992 multiple times and it continues to fail on my PC. I have a Windows 7, SP1 installation, 64 bits. All other updates install without issue.
I have tried the MS 'FixIt' process with no success, and furthermore, I have tried the 'reset MS Update' fixes involving the renaming of one of the Update directories, starting stopping services, etc. I still get the error and am unable to install
this patch.
I've attached pictures of the dialog failures -- I'll post the log tail in the next message.
Any help appreciated.
Robert Burns
August 2nd, 2012 10:57am
2012-08-02 10:47:02:029
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Agent *********
2012-08-02 10:47:02:029
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AU Triggering Offline detection (non-interactive)
2012-08-02 10:47:02:029
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Agent ** END ** Agent: Installing updates [CallerId = wusa]
2012-08-02 10:47:02:029
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AU #############
2012-08-02 10:47:02:029
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COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = wusa]
2012-08-02 10:47:02:030
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Agent *************
2012-08-02 10:47:02:030
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AU ## START ## AU: Search for updates
2012-08-02 10:47:02:030
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COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2012-08-02 10:47:02:030
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AU #########
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COMAPI - Reboot required = No
2012-08-02 10:47:02:031
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COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2012-08-02 10:47:02:031
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COMAPI ---------
2012-08-02 10:47:02:031
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COMAPI -- END -- COMAPI: Install [ClientId = wusa]
2012-08-02 10:47:02:031
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COMAPI -------------
2012-08-02 10:47:02:033
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AU <<## SUBMITTED ## AU: Search for updates [CallId = {B2EAF9D0-83D2-4E32-87E4-A1AAD2A777E1}]
2012-08-02 10:47:02:033
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Agent *************
2012-08-02 10:47:02:033
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Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-08-02 10:47:02:034
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Agent *********
2012-08-02 10:47:02:034
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Agent * Online = No; Ignore download priority = No
2012-08-02 10:47:02:034
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Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0
and DeploymentAction='Uninstallation' and RebootRequired=1"
2012-08-02 10:47:02:034
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Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2012-08-02 10:47:02:034
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Agent * Search Scope = {Machine}
2012-08-02 10:47:10:213
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Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
2012-08-02 10:47:22:663
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Agent * Added update {4F9AF231-5723-4A52-9293-015D4E5D4CDF}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {7363544A-FCB9-45C7-8BE3-0CC41D915671}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {A8F9826C-D3FB-479B-BC98-2019C447FB2A}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {40281AED-F5E1-4CF2-B933-247A7B569465}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {0A573204-A128-4B59-A9D7-2C94347B6D65}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {9E928520-32A2-45CB-8BE1-30524F9DCA22}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {85A1454B-5B3C-4419-8BE4-36D2E1A5EFEA}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {E51EEE53-3F0E-4036-9E9C-379EE8D5D2AE}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {80AEF0A5-249C-45A5-8DF1-3B8F6FE7098F}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {CDAA29E4-7DD7-49E5-8D96-50B907F1D999}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {0CA1E71F-4CDA-4F63-8775-5720A2185895}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {87D29669-5FE2-49D9-BDB7-5B36168988AD}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {B8581264-5B75-4DDD-964E-6B46D2847E10}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {B57B109C-58C6-410A-87AB-6EF7422826ED}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {951000A7-8631-414C-9FBD-70B1B30C2E6F}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {0CA5D635-1450-4BF9-98AD-88673C9CC19D}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {0338B2CB-EE95-4E8E-BB9C-9019B1AC3D5E}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {3990251B-0690-4BBC-B59F-904D0A912B36}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {98EC768A-B7B8-4DD8-92E1-98421C0D3552}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {5FC10007-56AC-4BB1-B7C3-9FA41B339359}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {E7F842D9-D61B-426E-9C39-A50AB9BAF4A0}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {F57D17F2-7D2C-446C-A4F2-AA3171B75B21}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {9696823F-09D7-4A41-B337-AC36DAF2CEF8}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {C4BEB100-1D6E-4EF6-A67B-BC0A051C1BE5}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {26D10780-DCCD-4833-8E9D-C12A6C3B0647}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {0B6F6573-1C43-4AC8-B1BC-C3A92B57814F}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {FEB4BA02-6F01-4954-AC77-CA4B5AB00AAE}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {F88DF62E-49EF-4120-80D3-CD6A4DCB3EE4}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {C937AD03-B5F3-45A8-ABD0-CDCFACAC59D3}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {D234890A-D622-4724-AF11-E97D130814B5}.103 to search result
2012-08-02 10:47:22:664
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Agent * Added update {1C6A3D87-0EFD-45F4-AB18-ECD902AC6C00}.103 to search result
2012-08-02 10:47:22:665
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Agent * Added update {BD1897E6-C7AE-4912-8C4A-F6986AC96597}.103 to search result
2012-08-02 10:47:22:665
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Agent * Added update {975B083A-2469-4B09-89EB-F756DA9654BC}.103 to search result
2012-08-02 10:47:22:665
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Agent * Added update {258B6CA1-A8EC-4DFA-B619-FB8CECAC6E2E}.103 to search result
2012-08-02 10:47:22:665
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Agent * Added update {1BDDBE8D-16EF-4E1D-A8EB-826691A014F6}.101 to search result
2012-08-02 10:47:22:665
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Agent * Added update {BCBB3F8F-80B6-4B04-84B5-4D28B1E5DCC6}.107 to search result
2012-08-02 10:47:22:665
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Agent * Found 36 updates and 76 categories in search; evaluated appl. rules of 1318 out of 2415 deployed entities
2012-08-02 10:47:22:665
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Agent *********
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Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-08-02 10:47:22:665
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Agent *************
2012-08-02 10:47:22:679
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Report REPORT EVENT: {FFE4E1B1-D9D8-4CCA-B3BD-CC37A10630FF}
2012-08-02 10:47:01:952-0400 1
182 101
{B286BE1A-4145-47E0-B1B0-40959C7100CB}
501 80070005
wusa Failure
Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Security Update for Windows (KB2655992).
2012-08-02 10:47:22:679
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AU >>## RESUMED ## AU: Search for updates [CallId = {B2EAF9D0-83D2-4E32-87E4-A1AAD2A777E1}]
2012-08-02 10:47:22:679
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AU # 36 updates detected
2012-08-02 10:47:22:681
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AU #########
2012-08-02 10:47:22:681
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AU ## END ## AU: Search for updates [CallId = {B2EAF9D0-83D2-4E32-87E4-A1AAD2A777E1}]
2012-08-02 10:47:22:681
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AU #############
2012-08-02 10:47:22:681
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AU No featured updates notifications to show
2012-08-02 10:47:22:682
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AU Successfully wrote event for AU health state:0
2012-08-02 10:47:22:685
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AU Successfully wrote event for AU health state:0
2012-08-02 10:47:22:686
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Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2012-08-02 10:47:22:686
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Report WER Report sent: 7.6.7600.256 0x80070005 B286BE1A-4145-47E0-B1B0-40959C7100CB Install 101 Unmanaged
2012-08-02 10:47:22:686
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Report CWERReporter finishing event handling. (00000000)
2012-08-02 10:47:22:687
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AU Getting featured update notifications. fIncludeDismissed = true
2012-08-02 10:47:22:687
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AU No featured updates available.
2012-08-02 10:47:27:682
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Report CWERReporter finishing event handling. (00000000)
Free Windows Admin Tool Kit Click here and download it now
August 2nd, 2012 10:58am
Hi,
I suggest you can try to manually download this update from
Microsoft Download Center and install it in
Clean Boot mode to check the result.
In addition, here is similar threads for your reference:
Problem with update KB2655992 (on several computers)
Hope this helps.
Vincent Wang
TechNet Community Support
August 6th, 2012 4:14am
Vincent,
Thanks for the advice. I gave that a try and got a completely different error ("Installer encountered an error: 0x8007043c This service cannot be started in Safe Mode"). I've attached a screenshot. From the error code & screen
it appears that for some reason this update is not designed to be done in 'safe mode'?
Any other advice?
Thanks,
Robert Burns
Free Windows Admin Tool Kit Click here and download it now
August 6th, 2012 9:29am
Hi,
Please check whether you are trying to install it in Safe Mode or not? In safe mode, Windows installer service is disabled.
If so, please try to install it in Clean boot mode to check the result.
Regards
Vincent Wang
TechNet Community Support
August 9th, 2012 3:27am
Vincent,
Quite right -- I mistook 'Safe Mode' for 'Clean Mode'. I followed the instructions in your previous link and it failed in a different way, as shown in the attached dialog picture, without any additional information.
Next steps?
Thanks,
Robert Burns
Free Windows Admin Tool Kit Click here and download it now
August 13th, 2012 2:49pm
Hi Robert,
According to this, please try the following:
1. Run the Microsoft Fixit and see how it works.
Fix the problem with Microsoft Windows Update that is not working
2. Try System Update Readiness tool by referring to
What is the System Update Readiness Tool?.
3. Run
System File Checker tool and see how it works.
If issue persists, please
upload windowsupdate.log file to Windows Live SkyDrive for further research.
Hope this helps.
Vincent Wang
TechNet Community Support
August 15th, 2012 3:07am
Hi Robert,
According to this, please try the following:
1. Run the Microsoft Fixit and see how it works.
Fix the problem with Microsoft Windows Update that is not working
2. Try System Update Readiness tool by referring to
What is the System Update Readiness Tool?.
3. Run
System File Checker tool and see how it works.
If issue persists, please
upload windowsupdate.log file to Windows Live SkyDrive for further research.
Hope this helps.
Vincent Wang
TechNet Community Support
Vincent,
Thanks for the tips -- here's what I observed:
1. I had previously run this before without success. For completeness, I re-ran it and the result is that it says it fixes the problem, but the update still fails.
2. Ran this update -- observed that it stayed on the 'Installing' screen for quite some time (at least 45 minutes) without any reported progress (e.g. 0%), and then all of a sudden claimed success. I then tried the update via windows-update and it
failed with the same error.
3. Did this from an Administrator command prompt, and here's what happened:
C:\Windows\system32>cd \temp
C:\temp>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 12% complete.
Windows Resource Protection could not perform the requested operation.
C:\temp>sfc /scannow
Beginning system scan. This process will take some time.
Another servicing or repair operation is currently running.Wait for this to finish and run sfc again.
The Windows-Update then failed again, so no go. I'll work on uploading the windows log to a SkyDrive -- how can I give you permissions to view the file?
Thanks again,
Robert Burns
Free Windows Admin Tool Kit Click here and download it now
August 15th, 2012 1:59pm
Hi,
You can refer to this to update the files.
Use SkyDrive to upload collected files and post screen shot/picture. (Updated: 1/16/2012)
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/
Regards,
Vincent Wang
TechNet Community Support
August 16th, 2012 9:42pm
Vincent,
Yes, I was referring to step four of your attached link, specifically the part where you make a link private -- I don't feel comfortable making my entire update log available to the public, so I've asked for an ID/name/email address I can use for making
the file available to a specific person and not the entire world.
Thanks,
Robert Burns
Free Windows Admin Tool Kit Click here and download it now
August 17th, 2012 6:01pm
Hi,
Given this situation, you can try to just post the error message from the log file. You can refer to
How to read the Windowsupdate.log file.
In addition, I would like to check whether you have tried the steps in this threads
Problem with update KB2655992 (on several computers) to manually install them the network cable unplugged?
Regards,
Vincent Wang
TechNet Community Support
August 21st, 2012 5:17am
Vincent,
Interestingly enough, I went to update one more time before trying you suggestions and it worked! As you can see from the screen capture, that it has failed consistently every time except today. Very curious as there are no other updates which
occurred between failure and success. Is it possible that the update itself was changed to be more robust?
Any ideas?
Thanks,
Robert Burns
Free Windows Admin Tool Kit Click here and download it now
August 21st, 2012 1:44pm
Hi,
Glad to hear the update has been installed. Dont know what happened, but it is interesting. Maybe some system or this update setting has been changed.
Hope this issue will not occur.
Regards,
Vincent Wang
TechNet Community Support
August 22nd, 2012 3:29am